Corrections
Last reviewed October 9, 2026
Key takeaways
- Send the page link, what it says and what you think is right to [email protected].
- We judge every report by the official source, such as a statute or a state insurance department.
- Significant fixes are listed in the log on this page with a date. Small typo fixes are not.
- The log is empty today: no corrections have been published as of 2026-10-09.
- For a problem with your own policy, claim or insurer, contact your state insurance department instead.
How do you report a mistake on this site?
Email [email protected]. Email is the only way to reach us. We do not list a phone number or an office address.
Insurance rules change, and a page can fall behind. If a fee, limit or deadline on one of our pages looks wrong, you may be right. A short, specific message lets us act fast. Please include:
- the link to the page,
- the sentence or number that looks wrong,
- what you think is correct, and
- a link to an official source, if you have one.
You do not need to be an expert. “My state’s page says X, but my DMV letter says Y” is a good report.
What do we do with your report?
We check it against the official source, not against opinion. For a rule, that means the statute or the state regulator’s page. For a fee, it means the agency that charges it. Our editorial policy explains how we pick sources.
Then one of three things happens:
- You are right. We fix the page, update its review date and, if the error matters, add an entry to the log below.
- The sources disagree. We show the range and say that they disagree, instead of picking a side quietly.
- The page is right. We keep it and try to make the wording clearer. We may write back with the source.
We aim to look at reports within about a week. That is a goal, not a promise, and we do not guarantee a reply to every message.
Which errors go in the log?
We log changes that could have led you to a different decision. A wrong deadline, fee, coverage limit, penalty or legal requirement counts. So does a number that no source supports, or a claim about how we make money that was inaccurate.
We do not log typos, broken links or small wording fixes. They would bury the changes that matter. Each log entry will show the date of the fix, the page, what the page said, what the source says and the source link.
We also keep the page honest about timing. A page’s review date changes only after we recheck the facts. We never change it to make a page look fresh, and we never edit an old entry to hide that a mistake happened.
Correction log
No corrections have been published as of October 9, 2026.
That does not prove every page is perfect. It means we have not yet found and confirmed an error that meets the standard above. Pages are checked before they go live, but errors can still slip through, so please tell us when you see one.
When we publish the first correction, it will appear here, newest first.
Can an insurer or partner get a page changed?
Only with a source. Partners do not review or edit our pages, and being a paying partner gives a company no say over our facts. If a company says we are wrong, we check the claim the same way we check yours. If you think an ad or partner table on our site is misleading, you can write to us or report it to the Federal Trade Commission at ReportFraud.ftc.gov. See our advertising disclosure for how partner links work.
What if my problem is with my own insurer?
We cannot help with that. We are an independent publisher. We do not sell insurance, we cannot see your policy and we cannot judge a claim.
Start with your insurer or agent and keep copies of what you send. If that does not work, your state insurance department usually takes complaints about insurance companies and agents. What it covers varies by state. The National Association of Insurance Commissioners lists the state departments and has a tool that points you to your state’s complaint page. The Texas Department of Insurance, for example, runs a help line and an online complaint portal. Other states have their own versions.
What to do next
- Find the exact line that looks wrong and copy the page link.
- Open the official source if you can, such as your state insurance department’s page or your DMV letter.
- Email [email protected] with the link, the line and your source.
- If the question is about your own policy or claim, contact your insurer, then your state insurance department.
- Check back here. If your report led to a significant fix, it will be in the log.
Bottom line
If a fact on our site looks wrong, tell us and send the source. We will check it, fix what is wrong and log the changes that matter. If the problem is with your policy, your insurer or your state regulator is the right place to start. For how we work in general, read our editorial policy or contact page.
Frequently asked questions
How do I report an error on CompareRatesHQ?
Email [email protected]. Put the page link in the message, quote the line that looks wrong and say what you think is correct. A link to a statute or a state insurance department page helps most. Email is the only channel, and we do not promise a reply date.
Has CompareRatesHQ published any corrections?
Not yet. As of October 9, 2026, the log on this page is empty. When we fix a significant error, we add an entry with the date, the page, what was wrong and what the source says. We will not add entries to fill space.
Will you change a page if an insurer or partner asks?
Only if the official source backs the request. Partners cannot edit our facts, and we do not remove accurate information at a company's request. If you think an advertisement on our site is misleading, you can also report it to the Federal Trade Commission.
My insurer denied a claim or raised my rate. Can you help?
No. We are an independent publisher, not an insurer or agent, and we cannot see your policy. Contact your insurer first. If that fails, your state insurance department can usually take a complaint against a company or agent.
Sources
Primary sources are statutes, regulators and government data. Secondary sources are used for context and cross-checks.
- PrimaryTexas Dept. of Insurance - Get help with an insurance complaint · accessed Oct 9, 2026
- PrimaryNAIC - State insurance departments · accessed Oct 9, 2026
- PrimaryFTC - The Endorsement Guides: What People Are Asking · accessed Oct 9, 2026
- SecondaryGoogle Search Central - Creating helpful, reliable, people-first content · accessed Oct 9, 2026
Last reviewed by the CompareRatesHQ Research Team. Read our editorial policy.