Contact CompareRatesHQ

How do you reach us?

Write to [email protected]. Email is the only channel. We are an independent publisher and we do not list a phone number or office address.

A good message makes a quick fix possible. Tell us the page link, what the page says, and what you think is right. If you have an official source, paste the link. We check it against that source and update the page when the source backs you up.

We do not promise a reply time. Please do not email us about anything urgent.

What can we help with?

Use the subject line that fits your message. It helps us sort the mail.

• Correction. A rule, fee or number looks wrong or out of date. Past fixes are on our corrections page.
• Source question. You want to know where a figure came from. Every page lists its sources and a review date, and our methodology explains how we pick them.
• Privacy request. You want to know what we hold about you, or want it corrected or deleted. Our privacy policy explains how we handle your information.
• Advertising or partner question. You have a question about how we are paid. Start with our advertising disclosure.
• Something else about the site. A broken page, a confusing table or a missing topic.

For a privacy request, say which state you live in and which email address or phone number you used on a form. That lets us look in the right place.

What can’t we do?

We are not an insurer, agent or broker. We have no view of your policy, your quote or your claim, so we cannot help with any of them. We also cannot give legal or financial advice, or tell you which company to choose.

Here is where to go instead:

• A quote. Use a partner form on our pages, or call a licensed agent.
• A claim, a cancelled policy or a rate increase. Call your insurer first. Ask for the answer in writing.
• A dispute your insurer will not fix. Contact your state insurance department. It takes complaints about companies and agents. Texas, for example, runs a help line and an online complaint process, and every state has its own office. The NAIC has a directory of them.
• A scam or lost money. Report it to the Federal Trade Commission at ReportFraud.ftc.gov.

What if a company keeps calling or texting you?

If you sent a quote form, the calls or texts usually come from the partner that received it, not from us. Where a form shows consent wording, it explains how you may be contacted. Read it before you press the button.

You can stop contact at any time. The FCC says you may opt out of a robocall or robotext in any reasonable way, even after you agreed to it. Reply “STOP” to a text, or tell the caller to take you off the list.

Two more free steps help:

1. Add your number to the National Do Not Call Registry at DoNotCall.gov. The FTC says it can take up to 31 days for sales calls to stop. It does not block scammers.
2. Report calls you think are illegal at DoNotCall.gov. If you lost money, report it at ReportFraud.ftc.gov.

If a partner ignores your request, you can also email us the company name and the date. We cannot promise to fix it, but we want to know.

What are your privacy rights?

They depend on where you live. California residents, for example, can ask covered businesses to share, delete or correct the personal information they hold, and to stop selling or sharing it. The California attorney general says a business generally has 45 days to answer a request to know, and can extend that once by 45 more.

Other states have their own rules, and some businesses are not covered by them. Send your request to the email address above and say where you live. Our privacy policy has the details.

Bottom line

Email us when a page is wrong, a source is unclear or you have a privacy or advertising question. For quotes, claims and policy disputes, go to a licensed agent, your insurer or your state insurance department, because they can see your file and we cannot.